Privacy Policy
Effective Date: November 18, 2025
1. Introduction
Welcome to WhatsApp Business Automation ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our SaaS platform.
2. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, phone number, business name, and billing information
- WhatsApp Data: Phone numbers connected to your WhatsApp Business account
- Usage Data: Information about how you use our service, including notification logs and API calls
- Technical Data: IP address, browser type, device information, and cookies
- Business Data: Order details, customer information, and form submissions that trigger notifications
3. How We Use Your Information
We use your information to:
- Provide and maintain our WhatsApp automation service
- Process your transactions and send notifications
- Improve and optimize our platform
- Provide customer support
- Send service updates and marketing communications (with your consent)
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- WhatsApp/Meta: To deliver messages through WhatsApp Business API
- Service Providers: Payment processors, hosting providers, and analytics services
- Legal Requirements: When required by law or to protect our rights
5. Data Security
We implement industry-standard security measures including:
- End-to-end encryption for WhatsApp messages
- SSL/TLS encryption for data transmission
- Secure data storage with access controls
- Regular security audits and updates
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting us.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to data processing
- Export your data
- Withdraw consent at any time
8. Cookies
We use cookies and similar technologies to enhance user experience, analyze usage, and provide personalized content. You can control cookies through your browser settings.
9. Third-Party Links
Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
10. Children's Privacy
Our service is not intended for users under 18 years of age. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes via email or through our platform.
12. Contact Us
If you have questions about this privacy policy, please contact us at:
Email: privacy@lethack.xyz
Phone: +91-XXXXXXXXXX
Address: Your Business Address